BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20161020T113000Z
DTEND:20161020T140000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Ritz Carlton Customer Service Workshop
DESCRIPTION:Memorable Customer Service\n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			\n				\n					\n						\n						\n							\n								\n									\n									\n										\n											\n												\n												\n												\n											\n										\n									\n									\n								\n							\n						\n						\n					\n				\n			\n\n			 \n\n			\n				\n					\n						\n						\n							\n								\n									\n									\n										\n											\n												\n												\n												\n											\n										\n									\n									\n								\n							\n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			\n				\n					\n						\n						 \n\n						\n						What?\n						\n						\n					\n				\n			\n\n			 \n\n			\n				\n					\n						\n						 \n\n						\n						The Ladies and Gentlemen of The Ritz-Carlton take service excellence to the highest levels every day.\n\n						  \n\n						On Thursday\, October 20\, 2016\, The Ritz-Carlton Leadership Center will present an exceptional  two-hour program on ways to fulfill both expressed and unexpressed needs of your clients and introduce the skills to provide authentic customer engagement.\n\n						\n\n						You will be introduced to The Ritz-Carlton service model for:\n						\n							Providing anticipatory service that creates passionate advocates of your brand\n							Crafting unique\, memorable and personal experiences that prevent your customers from feeling like they are simply 'another transaction'\n							Developing a written service strategy to ensure consistency and cultivate loyalty.\n						\n						This is the first time this program is being offered in our area.  You do not want to miss this opportunity to learn from the very best in the field.\n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			\n				\n					\n						\n						 \n\n						\n						Where?\n						\n						\n					\n				\n			\n\n			 \n\n			\n				\n					\n						\n						 \n\n						\n						Crowne Plaza Boston/Woburn\n\n						15 Middlesex Canal Park\n\n						Woburn\, MA 01801  \n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			\n				\n					\n						\n						 \n\n						\n						When?\n						\n						\n					\n				\n			\n\n			 \n\n			\n				\n					\n						\n						 \n\n						\n						Thursday October 20\, 2016 from 7:30 AM to 10:00 AM EDT  \n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			\n				\n					\n						\n						 \n\n						\n						Who?\n						\n						\n					\n				\n			\n\n			 \n\n			\n				\n					\n						\n						 \n\n						\n						This training is perfect for\n						\n							Banks\n							Real Estate Offices\n							Sales Groups\n							Any company with a strong client service component\n						\n						\n						\n						\n					\n				\n			\n\n			 \n			\n		\n	\n\n\n\n	\n		\n			\n			 \n\n			\n			Cost?\n			\n			\n		\n	\n\n\n \n\n \n\n\nMembers Click Here to Register: $70.00\n\nNon-Members Click Here to Register: $90.00\n\n \n\n\n\n\n\nChamber events usually come out of your Marketing budget\, but this training event is a steal at $70.  Typically this seminar costs over $5\,000 per organization - send your manager and have them bring the information back to the the entire business.
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;">\n<div style="text-align: left\;">&nbsp\;</div>\n\n<div _mce_style="font-family: Segoe Print\,Comic Sans MS\,Arial\,sans-serif\;" style="font-family: Segoe Print\,Comic Sans MS\,Arial\,sans-serif\;">\n<div _mce_style="text-align: left\; color: #000000\;" align="left" style="text-align: left\; color: #000000\;">\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#0299A0\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:32px\;font-style:italic\;padding:10px 20px\;text-align:center\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>Memorable Customer Service</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="center" style="vertical-align:top\;">\n						<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;cursor:default\;table-layout:fixed\;" width="100%">\n							<tbody>\n								<tr>\n									<td align="center" style="padding:12px 0px 1px\;vertical-align:top\;">\n									<table align="center" border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;height:1px\;table-layout:fixed\;width:94%\;">\n										<tbody>\n											<tr>\n												<td align="center" height="1" style="background:#0199A0\;border-bottom-style:none\;height:1px\;line-height:1px\;padding-bottom:0px\;">\n												<div><img alt="" border="0" height="1" hspace="0" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif" style="-ms-interpolation-mode:bicubic\;display:block\;height:1px\;width:5px\;" vspace="0" width="5" /></div>\n												</td>\n											</tr>\n										</tbody>\n									</table>\n									</td>\n								</tr>\n							</tbody>\n						</table>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="center" style="vertical-align:top\;">\n						<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;cursor:default\;table-layout:fixed\;" width="100%">\n							<tbody>\n								<tr>\n									<td align="center" style="padding:1px 0px 12px\;vertical-align:top\;">\n									<table align="center" border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;height:1px\;table-layout:fixed\;width:94%\;">\n										<tbody>\n											<tr>\n												<td align="center" height="1" style="background:#0199A0\;border-bottom-style:none\;height:1px\;line-height:1px\;padding-bottom:0px\;">\n												<div><img alt="" border="0" height="1" hspace="0" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif" style="-ms-interpolation-mode:bicubic\;display:block\;height:1px\;width:5px\;" vspace="0" width="5" /></div>\n												</td>\n											</tr>\n										</tbody>\n									</table>\n									</td>\n								</tr>\n							</tbody>\n						</table>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#323232\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:20px\;font-style:italic\;font-weight:bold\;padding:10px 20px 0px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>What?</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#303030\;font-family:Verdana\, Geneva\, sans-serif\;font-size:14px\;padding:10px 20px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>The Ladies and Gentlemen of The Ritz-Carlton take service excellence to the highest levels every day.<br />\n						&nbsp\;&nbsp\;</div>\n\n						<div><strong>On Thursday\, October 20\, 2016</strong>\, The Ritz-Carlton Leadership Center will present an exceptional &nbsp\;two-hour program on ways to fulfill both expressed and unexpressed needs of your clients and introduce the skills to provide authentic customer engagement.<br />\n						<br />\n						You will be introduced to The Ritz-Carlton service model for:\n						<ul>\n							<li>Providing anticipatory service that creates passionate advocates of your brand</li>\n							<li>Crafting unique\, memorable and personal experiences that prevent your customers from feeling like they are simply &#39\;another transaction&#39\;</li>\n							<li>Developing a written service strategy to ensure consistency and cultivate loyalty.</li>\n						</ul>\n						This is the first time this program is being offered in our area. &nbsp\;You do not want to miss this opportunity to learn from the very best in the field.</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#323232\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:20px\;font-style:italic\;font-weight:bold\;padding:10px 20px 0px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>Where?</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#303030\;font-family:Verdana\, Geneva\, sans-serif\;font-size:14px\;padding:10px 20px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div><strong>Crowne Plaza Boston/Woburn</strong><br />\n						15 Middlesex Canal Park<br />\n						Woburn\, MA 01801&nbsp\;&nbsp\;</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#323232\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:20px\;font-style:italic\;font-weight:bold\;padding:10px 20px 0px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>When?</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#303030\;font-family:Verdana\, Geneva\, sans-serif\;font-size:14px\;padding:10px 20px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>Thursday October 20\, 2016 from 7:30 AM to 10:00 AM EDT&nbsp\;&nbsp\;</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="position:relative\;vertical-align:top\;">\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#323232\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:20px\;font-style:italic\;font-weight:bold\;padding:10px 20px 0px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>Who?</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n\n			<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n				<tbody>\n					<tr>\n						<td align="left" style="color:#303030\;font-family:Verdana\, Geneva\, sans-serif\;font-size:14px\;padding:10px 20px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n						<div>&nbsp\;</div>\n\n						<div>\n						<div>This training is perfect for\n						<ul>\n							<li>Banks</li>\n							<li>Real Estate Offices</li>\n							<li>Sales Groups</li>\n							<li>Any company with a strong client service component</li>\n						</ul>\n						</div>\n						</div>\n						</td>\n					</tr>\n				</tbody>\n			</table>\n\n			<div style="clear:both\;">&nbsp\;</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse\;table-layout:fixed\;" width="100%">\n	<tbody>\n		<tr>\n			<td align="left" style="color:#323232\;display:block\;font-family:Georgia\, Times New Roman\, Times\, serif\;font-size:20px\;font-style:italic\;font-weight:bold\;padding:10px 20px 0px\;text-align:left\;word-wrap:break-word\;vertical-align:top\;">\n			<div>&nbsp\;</div>\n\n			<div>\n			<div>Cost?</div>\n			</div>\n			</td>\n		</tr>\n	</tbody>\n</table>\n\n<div style="clear:both\;">&nbsp\;</div>\n\n<div>&nbsp\;</div>\n\n<div>\n<div><a href="https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&amp\;hosted_button_id=BMT7TQDR5ERPN" style="color:rgb(255\, 0\, 0)\;font-size:16px\;">Members Click Here to Register: $70.00</a></div>\n\n<div><a href="https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&amp\;hosted_button_id=NFTM7L53W2XAW" style="color:rgb(255\, 0\, 0)\;font-size:16px\;">Non-Members Click Here to Register: $90.00</a></div>\n\n<div>&nbsp\;</div>\n\n<div>\n<div>\n<div>\n<div>\n<div><span style="font-style:italic\;">Chamber events usually come out of your Marketing budget\, but this <span style="font-weight:bold\;">training</span> event is a steal at $70. &nbsp\;Typically this seminar costs over $5\,000 per organization - send your manager and have them bring the information back to the the entire business.</span></div>\n</div>\n</div>\n</div>\n</div>\n</div>\n\n<div style="text-align: center\;">&nbsp\;</div>\n</div>\n</div>\n</div>\n
LOCATION:Crowne Plaza Boston/Woburn 15 Middlesex Canal Park Woburn\, MA 01801
UID:e.2278.368
SEQUENCE:3
DTSTAMP:20260411T115000Z
URL:https://business.wakefieldareachamber.org/events/details/ritz-carlton-customer-service-workshop-368
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